Frequently Asked Questions

Everything you need to know about your Palava order.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Where do you ship from and how long does it take?

All orders are shipped from our central warehouse. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, at Palava we prioritize ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across our entire collection.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is processed quickly. Please contact our support team within 1 hour of purchase if you need to make any changes.